"Thank you so much for all the work you’ve done or Pickering Place, it has been a breath of fresh air since HES took over the management from the last agent! Everything had been dealt with promptly and often before we even were aware which is fantastic so thank you. I’m sure HES will have a long and successful relationship with the Pickering Place if things continue as well as they have started."
"Thanks Belinda. Really appreciate how responsive both you and Val are. I can honestly say you guys are the first property management company I have ever liked working with. Normally Im busy trying to oust them as they’ve presented no real value in the past. You guys are FAB! Have a great weekend. :-) "
"HES have been managing our property for more than 5 years. In my opinion they do a good job of managing the block. This past year in particular they have had a lot of renovation work to manage on our behalf and the suppliers that they have found have done a good job at a fair price. HES have also been pro-active in suggesting alternative suppliers for activities such as cleaning and gardening. The management of our block has certainly become more streamlined since engaging with HES to organise activities."
"I just wanted to say that in all our years of dealing with block managers, you have to be top of the list for efficiency, so thank you for that!"
"I appointed HES as the management company of our block in 2009. At the time I was impressed by their knowledgeable and thorough approach.
At the beginning, there were many issues that needed to be dealt with owing to the neglect of the previous company, all of which were dispatched with the minimum fuss. Since then they have been consistently reliable and diligent in the management of the property and very helpful when individual flat owners have needed help. Perhaps their greatest quality has been their ability to communicate with the directors of the block and their ability to deal efficiently and effectively with problems that have arisen. To date, they are without question the best management company that I have worked with.
I have no hesitation in recommending them to anyone else looking for solid, reliable service."
"Just to echo the sentiments from yesterday's AGM, your assistance over the last year in resolving issues has been much appreciated by myself and the other Directors and the leaseholders present at yesterday's meeting. I think a lot has been achieved over the last year and I thank you for your continuing helpful, responsive professional and friendly manner. I think this has been instrumental in getting the relationship between HES & the Directors on track."
"I have been a resident at our property for fifteen years and am now a director of the Residents Management Company. About five years ago we resolved increasing dissatisfaction with our then Managing Agents by changing to HES. It was a very good decision.
As well as providing professional administration of the block and organising repairs and decorations, they are responsive to any maintenance issues. They have also improved little things like the gardening and cleaning service, to the extent that I am convinced that the overall value of the flats has increased as a direct result of their involvement."
"I would just like to say that I consider our Residents Management Company lucky to have HES overseeing our site. Your staff have been incredibly helpful, professional and most importantly, you have got the most urgent work done as quickly as possible. It has been a pleasure working with your staff and I would like to thank you for all your hard work."
"As always I thank HES for doing an excellent job and making life for us so easy..."
"HES have been managing our property for 11 years. In my opinion they have provided us with a reliable service, dealing with regular matters such as the estimation,agreement and charging of service bills efficiently and in a timely manner. They have alerted us to and dealt with changes in legislation around health and safety, ensuring that relevant details are documented and available, for instance in relation to asbestos. They have recently been concerned to improve the value for money received in services such as cleaning. I have been particularly impressed in the past couple of months with their handling of the replacement of our flat roof, again ensuring value for money and that the work is up to local Council standards. I have dealt with a number of other managing agents in my time, and have had fewer concerns on the whole with HES than with the others."
"I can safely and honestly say that you are a pleasure to deal with, extremely realistic and proactive and very efficient. You respond promptly to emails and unlike many people we deal with, you have always clearly read the email before responding. We have dealt with you and with HES for many years and it has been a pleasure to do so. I would have no hesitation in recommending HES and yourself for Management Services."
"Just to say a very big “THANK YOU” for helping to transform our block of flats over the last 2 or 3 years. It is really appreciated!"
"Dealing with you over two different blocks over the last few years you have stood out heads and shoulders above other Managing Agents."
"Thanks so much, your efficiency always amazes me! "